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Case Manager

Billings, MT
Job Summary
Under the supervision of the Program Coordinator and in accordance with the Direction and mission of District 7 HRDC, the Case Manager is delegated the responsibility of assisting Harmony House Residents in becoming self-sufficient through assessing resident’s strengths and needs, assisting them to set and attain goals in order to live independently. Must be available for On-Call Emergencies for residents on a rotating basis.
Description of the Organization
Through its mission, HRDC empowers people in need through the mobilization and development of community services creating opportunities for success in Big Horn, Carbon, Stillwater, Sweet Grass, and Yellowstone Counties. All HRDC activities focus on 6 national goals:  Self-sufficiency, community revitalization, community ownership and pride, partnerships among supporters and service providers, agencies increase their capacity, and strengthen Families and Communities. 
Case Manager Responsibilities

Management and Administration:
  • Provides individual and group case management with residents.
  • Completes reports, monitors client attendance and scheduled activities in accordance with program requirements.
  • Collects data, and tracks client progress, as required.
  • Assists residents with monthly budgeting and obtaining accounts for money management.
  • Tracks Supportive Services expenditures and provide comprehensive program reports as required.
  • Ensures all residents save a minimum of 30% of income used only for independent living after they exit the program.
  • Screens applications for program eligibility, suitability; interviews potential residents and completes assessments with residents upon entry.
  • Assists participants with connections to community resources as needed.
  •       Facilitates group meetings, including Life Skills meetings and house meetings/dinners.
  •       Advocate for residents, providing moral support, progress reports during court proceedings, family group meetings with community organizations.
  •       Assists residents with creating and maintaining of Independent Living Plans.
  •       Completes weekly and monthly program reports and documentation.
  •       Maintains participant case files, including applications, assessments, case notes, supportive services as required by federal, state, and agency funding requirements.
Professional Development:
  •        Participates in staff meetings, team building, technical training, and coaching.                       
  •       Conducts program outreach with related community agencies.
  •       Maintains positive communication with community service providers and coordinate connection for mainstream benefits.
  •       Collaborates, coordinates and maintains on-going communication various community organizations.
Goal Setting:
  • Implements agency work plans at the program level to ensure achievement of set goals.
  • Brings creative suggestions and potential solutions to direct supervisor regarding work barriers and team efficiency
Additional Knowledge, Skills, and Abilities:
  • Effectively communicates on all platforms.
  • Demonstrates dependability and punctuality.
  • Adheres to a consistent work schedule.
  • Demonstrates professionalism in the workplace.
  • Modeling an objective and nonjudgmental attitude.
  • Nurtures, builds, and mentors employees to build a cohesive teams.  
Education and Experience:
Bachelor's degree in Human Services or related field.  Two years of experience in case management or experience working with homeless youth ages 14-24 in a residential setting/program.  Other combinations of experience and education which meet the minimum requirements may be substituted.  Must have knowledge of homelessness issues among youth and preferred experience working with this population.  Knowledge of Early Childhood Development also a plus.

Must possess a valid Montana Driver’s License, proof of personal automobile insurance and must meet insurability requirements for agency automobile insurance policy. 

Becky Millman, Human Resources Manager
Human Resources Department | 406.247.4710 |

District 7 Human Resources Development Council
7 North 31st Street, P.O. Box 2016, Billings, MT 59103 | 800.433.1411 | fax 406.248.2943
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