Under the supervision of the Family Services Supervisor and in accordance with the direction and mission of District 7 HRDC, the Case Manager is delegated the responsibility for determining Best Beginnings Scholarship eligibility for applicants seeking services and acting as a liaison between HRDC program parents, providers, staff and community resources. Processes Child Care Provider invoices monthly in a timely manner, ensuring correct payment per service plans. Conducts quality assurance case file reviews.
The requirements listed, are representative of the knowledge, skills, and abilities necessary to perform the essential functions of the job. To perform this job successfully, an individual must be able to carry out each task satisfactorily and perform other duties as assigned.
Additional Knowledge, Skills and Abilities:
- Completes reports, monitors client attendance and scheduled activities utilizing sign in sheets, case notes, attendance records, and individual meeting in accordance with program requirements.
- Collects data, tracks client progress, and completes reports as required. Identifies the need for intervention, provides guidance and refers participants to available resources.Assesses participant's needs to develop action plans for achieving self-sufficiency.
- Facilitates program overviews.
- Serves as advocates for parents and child care providers.
- Participates in staff meetings, cases reviews, and file checks.
- Reviews monthly invoices and authorizes payments.
- Provides individual case management.
- Provides documentation and tracking data as required by program.
- Maintains individual parent and provider case files, including applications, income verification and case notes.
- Provides client data to reporting agencies as required.
- Participates in staff meetings, team building, technical training, and 1:1 supervision meetings.
- Works closely with parents and child care providers to inform them of co-payments.
- Performs outreach to community and assists with completion of applications, when needed.
- Represents HRDC’s Child Care Program at community meetings and events.
- Implements agency work plans at the program level to ensure achievement of set goals.
- Must uphold the Results-Oriented Management and Accountability (ROMA) principles and practices at all times.
- Brings creative suggestions and potential solutions to direct supervisor regarding work barriers and team efficiency
- Integrates knowledge of budgeting and management experience into program operations.
- Effectively communicates on all platforms.
- Demonstrates dependability and punctuality.
- Adheres to a consistent work schedule.
- Demonstrates professionalism in the workplace.
- Maintains professional boundaries with participants;
- Must have the ability to work with low income and disadvantaged people by modeling an unbiased, non-judgmental attitude.
- Demonstrates positive and appropriate interactions with coworkers and management.
- Contributes to a harmonious and productive work environment.
- Must be a team player to ensure overall program success.
Education and Experience:
- Nurtures, builds, and mentors employees to build a cohesive team.
Bachelor's Degree in Human Services preferred, or High School Diploma or HiSET and experience in human services related field, or equivalent combination of education and experience.
Annual Criminal Background checks and Child Protective Services checks are required.
Licenses and/or Certifications:
Must possess a valid Montana Driver’s License, proof of personal automobile insurance and must meet insurability requirements for agency automobile insurance policy.