Under the supervision of the Program Supervisor and in accordance with the direction and mission of District 7 HRDC, the Client Service Worker is responsible for LIEAP eligibility determination and assisting participants in the application process.
MISSION OF ORGANIZATION
Through its mission, HRDC empowers people in need through the mobilization and development of community resources by creating opportunities for success in Big Horn, Carbon, Stillwater, Sweet Grass, and Yellowstone Counties.
Management and Administration:
Additional Knowledge, Skills and Abilities:
- Collects data, and tracks application progress, as required for each program.
- Evaluates submitted applications to ensure all documents have been submitted
- Assists applicants with questions and helps to gather all required documentation
- Determines income eligibility
- Serves as applicant advocate
- Maintains accurate case notes
- Participates in staff meetings, cases reviews, and supervisory coaching
- Tracks data as required by program
- Provides client data as required
- Attends professional development activities.
- Participates in staff meetings, team building, technical training, and coaching.
- Works closely with applicants and community partners to identify resources.
- Represents HRDC at community meetings and events.
- Implements agency work plans at the program level to ensure achievement of set goals.
- Brings creative suggestions and potential solutions to direct supervisor regarding work barriers and team efficiency
Education and Experience:
- Effectively communicates on all platforms.
- Demonstrates dependability and punctuality.
- Adheres to a consistent work schedule.
- Demonstrates professionalism in the workplace.
- Modeling an objective and non-judgmental attitude.
- Nurtures, builds, and mentors employees to build a cohesive team.
High school diploma or general education degree (GED); and one or more years related experience and/or training.
License and Certifications:
The employee may be required to drive locally, and to outlying communities. Must possess a valid Montana Driver’s License, proof of personal automobile insurance and must meet insurability requirements for agency automobile insurance policy.