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Provider Services Supervisor

Billings, MT
Under the supervision of the Program Manager and in accordance with the direction and mission of District 7 HRDC, the Provider Services Supervisor is delegated the responsibility for the supervision of the Provider Services Team within the Child Care Program
The requirements listed, are representative of the knowledge, skills, and abilities necessary to perform the essential functions of the job.  To perform this job successfully, an individual must be able to carry out each task satisfactorily and perform other duties as assigned.  
  • Works in conjunction with the Program Manager and other staff to ensure the mission of the agency and aspects of the programs are implemented and comply with program contracts, state and federal regulations.
  • Coordinates closely with the staff to ensure effective operation of program contract requirements, and state and federal regulations are met. 
  • Communicates program changes and directives from Program Manager and Program Director. 
  • Establishes work schedules by planning, assigning and directing work of staff; maintain a caseload when program numbers increase or during staffing shortages. 
  • Coordinates the Professional Development Calendar for the child care program and ensures schedule is adhered to. 
  • Adheres to agency purchasing policies and procedures.
  • Provides timely reports as required by respective programs and agency requirements. Updates, communicates, and implements all program changes that reflect and impact compliance requirements.
  • Identifies, collects, tracks, and utilizes data to establish program outcomes and reporting requirements.
  • Reviews Early Childhood Project TA Modules to ensure program compliance. 
  • Knowledgeable about local, state and national requirements, standards, guidelines and current developments for early education and child care programs serving children.
  • Attends and participates in trainings.
  • Implements agency work plans at the program level to ensure achievement of set goals.
  • Must uphold the Results-Oriented Management and Accountability (ROMA) principles and practices at all times.
  • Supervises and leads subordinate staff [and volunteers] in a fair and productive manner in accordance with the agency’s policies, and applicable state and federal laws.
  • Participates in the selection process, conducts employee evaluations, enforces discipline, and terminations as required.
  • Ensures that appropriate training has been provided to his/her staff as needed.
  • Communicates policy and policy changes to his/her staff.
  • Resolves employee conflicts and client grievances according to established policy and procedures.
  • Demonstrates competency in leadership; develops and maintains an effective team. 
Additional Knowledge, Skills and Abilities:
  • Effectively communicates on all platforms.
  • Demonstrates dependability and punctuality.
  • Adheres to a consistent work schedule.
  • Demonstrates professionalism in the workplace.
    • Maintains professional boundaries with participants;
    • Must have the ability to work with low income and disadvantaged people by modeling an   unbiased, non-judgmental attitude.
    • Demonstrates positive and appropriate interactions with coworkers and management.
    • Contributes to a harmonious and productive work environment.
    • Must be a team player to ensure overall program success.
  • Nurtures, builds, and mentors employees to build a cohesive team.
  • Brings creative suggestions and potential solutions to direct supervisor regarding work barriers and team efficiency.   
Education and Experience:
Minimum qualifications are bachelor’s degree in Human Services or relevant field plus 2 years’ relevant experience, or equivalent combination of education, experience, and leadership/supervisory background to fully meet the obligations of this position.
Other: Annual Criminal Background checks are required.

Licenses and/or Certifications:
Must possess a valid Montana Driver’s License, proof of personal automobile insurance and must meet insurability requirements for agency automobile insurance policy.
Becky Millman, Human Resources Manager
Human Resources Department | 406.247.4710 | bmillman@hrdc7.org

District 7 Human Resources Development Council
7 North 31st Street, P.O. Box 2016, Billings, MT 59103
hrdc7.org | 800.433.1411 | fax 406.248.2943
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