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Client Advocate - Harmony House TLP

Billings, MT
HRDC Community Action Agency
Under the supervision of the Program Director and in accordance with the direction and mission of District 7 HRDC, the Client Advocate is delegated the responsibility for assisting Harmony House Residents in becoming self-sufficient through assessing resident’s strengths and needs, assisting them to set and attain goals in order to live independently.  Must be available for On-Call Emergencies for residents on a rotating basis.
The requirements listed, are representative of the knowledge, skills, and abilities necessary to perform the essential functions of the job.  To perform this job successfully, an individual must be able to carry out each task satisfactorily and perform other duties as assigned.  
  • Provides individual and group case management with residents.
  • Completes reports, monitors client attendance and scheduled activities in accordance with program requirements.
  • Collects data, and tracks client progress, as required.
  • Assists residents with monthly budgeting and obtaining accounts for money management.
  • Tracks Supportive Services expenditures and provide comprehensive program reports as required.
  • Ensures all residents save a minimum of 30% of income used only for independent living after they exit the program.
  • Screens applications for program eligibility, suitability; interviews potential residents and completes assessments with residents upon entry.
  • Assists participants with connections to community resources as needed.
  • Facilitates group meetings, including Life Skills meetings and house meetings/dinners.
  • Advocate for residents, providing moral support, progress reports during court proceedings, family group meetings with community organizations.
  • Participates in staff meetings, team building, technical training, and coaching.
  • Conducts program outreach with related community agencies.
  •  Maintains positive communication with community service providers and coordinates connection for mainstream benefits.
  • Collaborates, coordinates and maintains on-going communication with various community organizations.
  • Completes special projects as assigned.  Be flexible in assuming new duties and perform other duties assigned and determined to be productive and efficient for the continuing improvement of the agency. 
Additional Knowledge, Skills and Abilities:
  • Effectively communicates on all platforms.
  • Demonstrates dependability and punctuality.
  • Adheres to a consistent work schedule.
  • Demonstrates professionalism in the workplace.
    • Maintains professional boundaries with participants;
    • Must have the ability to work with low income and disadvantaged people by modeling an   unbiased, non-judgmental attitude.
    • Demonstrates positive and appropriate interactions with coworkers and management.
    • Contributes to a harmonious and productive work environment.
    • Must be a team player to ensure overall program success.
  • Nurtures, builds, and mentors employees to build a cohesive team.
  • Brings creative suggestions and potential solutions to direct supervisor regarding work barriers and team efficiency.   
Education and Experience:
Bachelor’s degree in Human Services or related field with two (2) years experience in case management or experience working with homeless youth in a residential setting/program; or high school diploma or equivalent and a minimum of six (6) years direct case management experience; or equivalent combination of education and experience to fully meet the minimum requirements for the position.
Other: Annual Criminal Background checks are required.
Licenses and/or Certifications:
Must possess a valid Montana Driver’s License, proof of personal automobile insurance and must meet insurability requirements for agency automobile insurance policy.
Becky Millman, Human Resources Manager
Human Resources Department | 406.247.4710 | bmillman@hrdc7.org

District 7 Human Resources Development Council
7 North 31st Street, P.O. Box 2016, Billings, MT 59103
hrdc7.org | 800.433.1411 | fax 406.248.2943
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