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Client Advocate - Emergency Services

Billings, MT
 Under the supervision of the Program Director and in accordance with the direction and mission of District 7 HRDC, the Client Advocate is delegated the responsibility of assisting participants in the Emergency Solutions Grant and Housing Opportunity for People with AIDS (HOPWA) Programs to become self-sufficient through assessing their strengths and needs and by connecting them with resources to assist in removing barriers. 
The requirements listed, are representative of the knowledge, skills, and abilities necessary to perform the essential functions of the job.  To perform this job successfully, an individual must be able to carry out each task satisfactorily and perform other duties as assigned. 
  • Gather documentation from clients to determine program eligibility.
  • Conduct client advocacy through weekly or bi-weekly intensive case management meetings, in person and by phone. 
  • Explain complex state requirements to program participants, translate those requirements into steps and action plans and assist participants in overcoming barriers. 
  • Maintain confidential individual case files with required, extensive and detailed documentation including applications, case notes and supportive services as required by federal, state and agency funding requirements.
  • Effectively utilize state data system for all advocacy activities with participants including; completing assessments, making community resource referrals, developing goals and action plans.
  • Help participants identify strengths and needs for interventions. Provide guidance to participants in needed areas and connect them to available resources.
  • Help participants to access programs or resources needed to overcome barriers and assist participants to navigate resources and systems including accessing childcare, gaining transportation, getting into recovery programs, registering for training programs, applying for SSI, etc. 
  • Efficiently balance time developing relationships with participants/advocating for their needs and completing all data input and detailed file requirements as well as maintaining relationships with community partners.   
 Additional Knowledge, Skills and Abilities:
  • Strong organizational, listening and communication skills, including both verbal and written are required. 
  • Effectively communicates on all platforms.
  • Demonstrates dependability and punctuality.
  • Adheres to a consistent work schedule.
  • Demonstrates professionalism in the workplace.
    • Maintains professional boundaries with participants;
    • Must have the ability to work with low income and disadvantaged people by modeling an unbiased, non-judgmental attitude.
    • Demonstrates positive and appropriate interactions with coworkers and management.
    • Contributes to a harmonious and productive work environment.
    • Must be a team player to ensure overall program success, while still be able to work independently as needed.  
  • Nurtures, builds, and mentors employees to build a cohesive team.
  • Brings creative suggestions and potential solutions to direct supervisor regarding work barriers and team efficiency. 
Education and Experience: 
Minimum qualifications are bachelor’s degree in Human Services or related field and 1 (one) year direct experience in case management; or high school diploma or equivalent and a minimum of six (6) years direct case management experience; or equivalent combination of education and experience to fully meet the obligations of the position.
Licenses and/or Certifications:
Must possess a valid Montana Driver’s License, proof of personal automobile insurance and must meet insurability requirements for agency automobile insurance policy.
Becky Millman, Human Resources Manager
Human Resources Department | 406.247.4710 | bmillman@hrdc7.org

District 7 Human Resources Development Council
7 North 31st Street, P.O. Box 2016, Billings, MT 59103
hrdc7.org | 800.433.1411 | fax 406.248.2943

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