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Client Advocate - SNAP E&T

Billings, MT
POSITION SUMMARY
Under the supervision of the Program Supervisor and in accordance with the direction and mission of District 7 HRDC, the SNAP E&T Client Advocate is delegated the responsibility for assisting participants in the SNAP Employment and Training Program by assessing participant’s strengths and needs, and assisting them in eliminating barriers so they may obtain job placement and job retention and become self-sufficient. 
  
ESSENTIAL JOB FUNCTIONS
The requirements listed, are representative of the knowledge, skills, and abilities necessary to perform the essential functions of the job.  To perform this job successfully, an individual must be able to carry out each task satisfactorily and perform other duties as assigned.  
  • Completes assessments to identify families’ strengths and needs for intervention, provides guidance, and connects clients to available resources.
  • Conducts intensive case management meetings and monitors client attendance and scheduled activities in accordance with program requirements.
  • Develops action plans with families for achieving self-sufficiency.
  • Assists clients in appropriate selection of work experience based on career interests and skill level.
  • Ability to lead orientation sessions
  • Provides help to clients with paperwork pertinent to self-sufficiency needs, such as SSI, employment, childcare, and housing applications.
  • Facilitates classes, program overviews, and assessments.
  • Maintains individual case files with required, extensive and detailed documentation including applications, assessments, case notes, supportive services, and work experience as required by federal, state, and agency funding requirements.
  • Collects data, and tracks client progress, as required by reporting agencies for each program. 
  • Balances time spent between client advocacy and file-maintenance as enrollment numbers fluctuate.
  • Provides outreach to families as needed.
  • Participates in staff meetings, cases reviews, and supervisory coaching.
  • Attends Professional Development and technical training as required.   
Additional Knowledge, Skills and Abilities
  • Strong organizational, listening and communication skills, including both verbal and written are required. 
  • The employee must have the ability to work with low-income and disadvantaged people with an objective, non-judgmental attitude. 
  • The employee must be a team player to ensure overall program success.
  • Prefer knowledge of local labor market information and employer expectations.
  • Demonstrates dependability and punctuality.
  • Adheres to a consistent work schedule.
  • Demonstrates professionalism in the workplace.
    • Maintains professional boundaries with participants;
    • Must have the ability to work with low income and disadvantaged people by modeling an   unbiased conduct.
    • Demonstrates positive and appropriate interactions with coworkers and management.
    • Contributes to a harmonious and productive work environment.
    • Must be a team player to ensure overall program success. 
  • Brings creative suggestions and potential solutions to direct supervisor regarding work barriers and team efficiency.   
MINIMUM QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
 
Education and Experience:
Minimum qualifications are bachelor’s degree in Human Services or related field and 1 (one) year direct experience in case management; or high school diploma or equivalent and a minimum of six (6) years direct case management experience; or equivalent combination of education and experience to fully meet the obligations of this position.
 
Licenses and Certifications:
Must possess a valid Montana Driver’s License, proof of personal automobile insurance and must meet insurability requirements for agency automobile insurance policy
 
Becky Millman, Human Resources Manager
Human Resources Department | 406.247.4710 | bmillman@hrdc7.org


District 7 Human Resources Development Council
7 North 31st Street, P.O. Box 2016, Billings, MT 59103
hrdc7.org | 800.433.1411 | fax 406.248.2943

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