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Family Engagement Coordinator

Billings, MT

Under the supervision of the Program Director, and in accordance with the direction and mission of District 7 HRDC, the Family Engagement Coordinator is delegated the responsibility of acting as a liaison between Best Beginnings families, providers, staff and community resources.  Works directly with families to seek childcare placement, to include placement for special needs children, and supports families as they seek childcare assistance.  Builds and maintains relationships with a variety of services internally and externally and assists families with referrals to services.  Offers support and education to families.


Through its mission, HRDC-7 empowers people in need through the mobilization and development of community services creating opportunities for success in Big Horn, Carbon, Stillwater, Sweet Grass, and Yellowstone Counties. All HRDC-7 activities focus on 3 national goals:
  1. Individuals and families with low incomes are stable and achieve economic security.
  2. Communities where people with low incomes live are healthy and offered economic opportunities.
  3. People with low incomes are engaged and active in building opportunities in communities.


The requirements listed, are representative of the knowledge, skills, and abilities necessary to perform the essential functions of the job.  To perform this job successfully, an individual must be able to carry out each task satisfactorily and perform other duties as assigned. 

  • Connect clients to community parent education based on best practices and current research to support families.  Deliver parenting information and education in a variety of ways for those unable to connect with another resource. 
  • Develop relationships and create a pool of community resources that will allow for referrals for children with special needs, services for homeless families, and other services that will meet the needs of families seeking assistance in the Child Care department.
  • Work within the framework of the Best Beginnings Councils to support communities, families and children in Big Horn, Carbon, Custer, Rosebud, and Yellowstone counties.
  • Offer supportive services to providers and families in the Child Care 14-county service area.
  • Work with vulnerable families who may have mandates and interactions with Child and Family Services.  Cooperate, collaborate and advocate for the children and families with involvement of CFS. 
  • Follow up with all families on Best Beginnings who identify a child has special needs and assess, seek resources, ask for early education staff to assist and observe the child as needed.  Make referrals and follow up with the family and agency.
  • Work with behavior specialists in the community, STAR coaches, and other resources to support families and children benefiting from a behavior support plan.
  • Offer families information and learning o50100pportunities specific to typical child growth and development, challenging behaviors and related topics to a support behavior support plan for a child.
  • Offer childcare providers resources, information and supports to work with families and meet the challenges in the childcare business. 
  • Implements agency work plans at the program level to ensure achievement of set goals.
  • Lead special projects that directly benefit families beyond Best Beginnings Scholarships. 
  • Participate and communicate with State leadership regarding special projects and work within the Family Engagement scope.
  • Skilled in tracking data, spreadsheets, and technology applications.
  • Must uphold the Results-Oriented Management and Accountability (ROMA) principles and practices at all times.

Additional Knowledge, Skills and Abilities:
  • Effectively communicates on all platforms.
  • Demonstrates dependability and punctuality.
  • Adheres to a consistent work schedule.
  • Demonstrates professionalism in the workplace.
    • Maintains professional boundaries with participants.
    • Must have the ability to work with low income and disadvantaged people by modeling an   unbiased, non-judgmental attitude.
    • Demonstrates positive and appropriate interactions with coworkers and management.
    • Contributes to a harmonious and productive work environment.
    • Must be a team player to ensure overall program success.
  • Nurtures, builds, and mentors employees to build a cohesive team.
  • Brings creative suggestions and potential solutions to direct supervisor regarding work barriers and team efficiency.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience:
Minimum qualifications are bachelor’s degree in early education/Special Education, Social Work, Family Studies, or Human Services; or an associate degree and two years related experience; or a High School Diploma or HiSET and four years’ experience in a human service-related field; or equivalent combination of education and experience to fully meet the obligations of this position.
  • Annual Criminal Background checks and Child Protective Services checks are required.
  • The incumbent must possess excellent verbal and written language skills as they will be producing printed materials such as flyers, brochures and handouts with an emphasis on visual quality and content integrity.  This position will also be responsible for creating social media posts.     Experience in social media practices for businesses and/or non-profits is desired. 
Licenses and/or Certifications:
Must possess a valid Montana Driver’s License, proof of personal automobile insurance and must meet insurability requirements for agency automobile insurance policy.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally move up to 25 pounds; maintain a stationary position while using a computer; frequently communicate with co-workers and members of the community on the phone, in writing and in person; needs to move about inside the office to access file cabinets, office machinery, etc.


The work environment is typical of that of an office or classroom setting.  Sometimes the employee may make home visits and will have a second staff.  The employee must occasionally move up to 25 pounds; maintain a stationary position while using a computer.  Tasks will involve extended periods of time at a keyboard or workstation. Some travel will be required.

Eric Booth, Human Resources Manager
Human Resources Department | 406.869.2590 hr@hrdc7.org

District 7 Human Resources Development Council
7 North 31st Street, P.O. Box 2016, Billings, MT 59103
hrdc7.org | 800.433.1411 | fax 406.248.2943

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