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Emergency Services Program Director

Billings, Montant

Job Description Title: Program Director
Department/Program: Emergency Services, Section 8
Reports To : Chief Executive Officer FLSA Status: Exempt
Supervisory Position: Yes Position Status: Full time

Prepared By: Human Resources Revision Date: December 2020


Under the supervision of the Chief Executive Officer and in accordance with the direction and mission of District 7 HRDC, the Program Director is delegated the responsibility for directing, administering and overseeing the Emergency Services and Section 8 programs.  The incumbent will be responsible for ensuring that all state and federal guidelines, and grant and contract requirements are met; assisting staff to perform their jobs effectively; and act as a liaison between staff and other related agencies.


Through its mission, HRDC-7 empowers people in need through the mobilization and development of community services creating opportunities for success in Big Horn, Carbon, Stillwater, Sweet Grass, and Yellowstone Counties. All HRDC-7 activities focus on 3 national goals:
  1. Individuals and families with low incomes are stable and achieve economic security.
  2. Communities where people with low incomes live are healthy and offered economic opportunities.
  3. People with low incomes are engaged and active in building opportunities in communities.


The requirements listed, are representative of the knowledge, skills, and abilities necessary to perform the essential functions of the job.  To perform this job successfully, an individual must be able to carry out each task satisfactorily and perform other duties as assigned. 
  • Coordinate closely with CEO, Director of Operations and staff to ensure effective operation of program contract requirements, and state and federal regulations are met.
  • Monitor program(s) operating budgets and expenses.  Prepare comprehensive program reports.
  • Coordinate all elements of program(s) to ensure cohesiveness internally and with other key agencies in the community.
  • Evaluate program(s) on an on-going basis.  Recommend and implement authorized program development/changes.
  • Communicate and implement policy and policy changes to his/her staff
  • Resolve employee and client grievances according to established policy and procedures
  • Research and assist in grant writing and funding opportunities
  • Serve as liaison for all program related matters internally and with other key agencies within the community
  • Attend meetings on behalf of HRDC and maintain on-going communication and networking with community partners and funders.
  • Establish new partnerships.
  • Establish, monitor, and supervise staff in achievement of agency and program goals.
  • Implement agency work plans at the program level to ensure achievement of set goals
  • Must uphold the Results-Oriented Management and Accountability (ROMA) principles and practices at all times.
  • Supervise and lead subordinate staff and volunteers in a fair and productive manner in accordance with the agency’s policies, and applicable state and federal laws.
  • Participate in the selection process, performs employee evaluations, enforces discipline, and terminations as required.
  • Ensures that appropriate training has been provided to his/her staff as needed
  • Demonstrate competency in leadership; develops and maintains an effective team

Additional Knowledge, Skills and Abilities
  • Effectively communicates on all platforms.
  • Demonstrates dependability and punctuality.
  • Adheres to a consistent work schedule.
  • Demonstrates professionalism in the workplace.
    • Maintains professional boundaries with participants;
    • Must have the ability to work with low income and disadvantaged people by modeling an   unbiased, non-judgmental attitude.
    • Demonstrates positive and appropriate interactions with coworkers and management.
    • Contributes to a harmonious and productive work environment.
    • Must be a team player to ensure overall program success.
  • Nurtures, builds, and mentors employees to build a cohesive team.
  • Brings creative suggestions and potential solutions to direct supervisor regarding work barriers and team efficiency


Education and Experience:
Bachelor's degree (B. A.) in Human Services or related field and at least six (6) year’s experience in related human services field with a minimum of four (4) years of supervisory experience, or equivalent combination of education and experience to fully fulfill the requirements of the position.

  • Must have thorough knowledge of budgeting and expense procedures for program operations.
  • Ability to supervise and lead program staff in a fair and productive manner in accordance with the organization's policies and applicable laws. 
  • Strong organizational, listening and communication skills, including both verbal and written are required. 
  • The employee must be a team player to ensure overall program success.
  • Prefer knowledge of local labor market information and employer expectations

Licenses and/or Certifications:
Must possess a valid Montana Driver’s License, proof of personal automobile insurance and must meet insurability requirements for agency automobile insurance policy.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally move up to 25 pounds; maintain a stationary position while using a computer; frequently communicate with co-workers and members of the community on the phone, in writing and in person; needs to move about inside the office to access file cabinets, office machinery, etc.

The work environment is typical of that of an office setting.  The employee must occasionally move up to 25 pounds; maintain a stationary position while using a computer.  Tasks will involve extended periods of time at a keyboard or workstation.

Kari Gehrke, Human Resources Manager
Human Resources Department | 406.869.2590 hr@hrdc7.org

District 7 Human Resources Development Council
7 North 31st Street, P.O. Box 2016, Billings, MT 59103
hrdc7.org | 800.433.1411 | fax 406.248.2943

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