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Youth Case Manager

billings, MT

Under the supervision of the Program Coordinator and in accordance with the direction and mission of District 7 HRDC, the Case Manager is delegated the responsibility of enrolling and placing eligible youth to participate in HRDC's Youth Employment and Training Programs.

Through its mission, HRDC-7 empowers people in need through the mobilization and development of community services creating opportunities for success in Big Horn, Carbon, Stillwater, Sweet Grass, and Yellowstone Counties. All HRDC-7 activities focus on 3 national goals:
  1. Individuals and families with low incomes are stable and achieve economic security.
  2. Communities where people with low incomes live are healthy and offered economic opportunities.
  3. People with low incomes are engaged and active in building opportunities in communities.

Management and Administration:
  • Completes reports, monitors client attendance and scheduled activities in accordance with program requirements. 
  • Collects data, and tracks client progress, as required for each program.
  • Tracks Supportive Services expenditures and provides comprehensive program reports as required.
  • Prepares and reviews payroll reports for the finance office to ensure participant Payments.
  • Conducts assessments to identify the need for intervention, provides guidance, and refers participants to available resources.
  • Develops action plans for achieving self-sufficiency.
  • Assists youth in appropriate selection of paid work experience based on career interests and skill level.
  • Facilitates group activities, program overviews, and assessments.
  • Serves as youth advocate.
  • Participates in staff meetings, cases reviews, and supervisory coaching.
  • Reviews applications and determines program eligibility.
  • Works with clients and worksites to develop job skills.
  • Tracks data as required by program in agency wide and program specific data entry systems.
  • Maintains individual youth case files, including applications, assessments, case notes, supportive services, and paid work experience as required by federal, state, and agency funding requirements. 
  • Provides client data to reporting agencies as required.
Professional Development:
  • Participates in staff meetings, team building, technical training, and coaching. Community:
  • Works closely with participants, school officials, and community partners to identify and maintain worksite contacts in the community.
  • Represents HRDC’s Youth Employment and Training Programs at community meetings and events.
Goal Setting:
  • Implements agency work plans at the program level to ensure achievement of set goals.
  • Brings creative suggestions and potential solutions to direct supervisor regarding work barriers and team efficiency.
Additional Knowledge, Skills and Abilities (KSA’s):
  • Effectively communicates on all platforms.
  • Demonstrates dependability and punctuality.
  • Adheres to a consistent work schedule.
  • Demonstrates professionalism in the workplace.
  • Maintains professional boundaries with participants;
  • Modeling an objective and non judgmental attitude.
  • Nurtures, builds, and mentors employees to build a cohesive team.


Education and Experience:
Bachelor's Degree in Human Services preferred or equivalent combination of education and experience. Experience working with youth ages 14 to 24 preferred.

Licenses and/or Certifications:
Must possess a valid Montana Driver’s License, proof of personal automobile insurance and must meet insurability requirements for agency automobile insurance policy. 

Other:  Annual Criminal Background checks and Child Protective Services checks are required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally move up to 25 pounds; maintain a stationary position while using a computer; frequently communicate with co-workers and members of the community on the phone, in writing and in person; needs to move about inside the office to access file cabinets, office machinery, etc.


The work environment is typical of that of an office setting.  The employee must occasionally move up to 25 pounds; maintain a stationary position while using a computer.  Tasks will involve extended periods of time at a keyboard or work station. Employee will be required to travel and transport residents to appointment/meetings.  While performing the duties of this job, the employee is exposed to outside weather conditions prevalent at the time.
Aimee Salyer, Interim Human Resources Manager
Human Resources Department | 406.869.2590 hr@hrdc7.org

District 7 Human Resources Development Council
7 North 31st Street, P.O. Box 2016, Billings, MT 59103
hrdc7.org | 800.433.1411 | fax 406.248.2943

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