JOB SUMMARY
Under the supervision of the Branch Operations Director and in accordance with the direction and mission of District 7 HRDC, the Client Service Worker is delegated the responsibility for LIHEAP eligibility determination and assisting participants in the application process.

MISSION OF THE ORGANIZATION
Through its mission, HRDC-7 empowers people in need through the mobilization and development of community services creating opportunities for success in Big Horn, Carbon, Stillwater, Sweet Grass, and Yellowstone Counties. All HRDC-7 activities focus on 3 national goals:
 

1. Individuals and families with low incomes are stable and achieve economic security.
2. Communities where people with low incomes live are healthy and offered economic opportunities.
3. People with low incomes are engaged and active in building opportunities in communities.

ESSENTIAL DUTIES
The requirements listed, are representative of the knowledge, skills, and abilities necessary to perform the essential functions of the job.  To perform this job successfully, an individual must be able to carry out each task satisfactorily and perform other duties as assigned. 
 

• Evaluates submitted applications to ensure all documents have been submitted
• Assists applicants with questions and helps to gather all required documentation
• determines income eligibility
• Serves as applicant advocate
• Maintains accurate case notes
• Participates in staff meetings, cases reviews, and supervisory coaching

Additional Knowledge, Skills and Abilities:

• Effectively communicates on all platforms.
• Demonstrates dependability and punctuality.
• Adheres to a consistent work schedule.

• Demonstrates professionalism in the workplace.
  • Maintains professional boundaries with participants;
  • Must have the ability to work with low income and disadvantaged people by modeling an   unbiased, non-judgmental attitude.
  • Demonstrates positive and appropriate interactions with coworkers and management.
  • Contributes to a harmonious and productive work environment.
  • Must be a team player to ensure overall program success.
• Nurtures, builds, and mentors employees to build a cohesive team.
• Brings creative suggestions and potential solutions to direct supervisor regarding work barriers and team efficiency

MINIMUM QUALIFICATIONS

Education and Experience:
High school diploma or general education degree (GED); and one or more years related experience or training.   

Licenses and/or Certifications:
The employee may be required to drive locally, and to outlying communities.  Must possess a valid Montana Driver’s License, proof of personal automobile insurance and must meet insurability requirements for agency automobile insurance policy.

PHYSICAL DEMANDS
                     
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally move up to 25 pounds; maintain a stationary position while using a computer; frequently communicate with co-workers and members of the community on the phone, in writing and in person; needs to move about inside the office to access file cabinets, office machinery, etc.

WORK ENVIRONMENT

The work environment is typical of that of an office setting.  The employee must occasionally move up to 25 pounds; maintain a stationary position while using a computer.  Tasks will involve extended periods of time at a keyboard or work station.


 

Aimee Salyer, Interim Human Resources Manager
Human Resources Department | 406.869.2590 hr@hrdc7.org

District 7 Human Resources Development Council
7 North 31^st Street, P.O. Box 2016, Billings, MT 59103
hrdc7.org | 800.433.1411 | fax 406.248.2943