Program Support Assistant

Location: Billings, MT
Date Posted: 03-09-2018
Under the supervision of the Program Supervisor and in accordance with the direction and mission of District 7 HRDC, the Program Support Assistant is responsible for assisting the Child Care staff with various daily clerical functions, coordinate trainings for providers and guest presenters, enter stats into database system, as well as a range of duties pertaining to the Child Care Program. Works closely with parents and child care providers to inform them of HRDC services and other community resources.
  • Track and maintain online registrations through the Early Childhood Project and STRIPE Account
  • Keep record of activities and write reports regarding needs in the community.
  • Compile and share information regarding community resources and organizations relevant to  child care and early childhood education.
  • Manage the use and maintenance of the Child Care vehicle.  This includes: usage, reservations, mileage tracking, vehicle condition and arranging for monthly inspections and maintenance with the maintenance department as needed.  
  • Prepare folders for trainings which include handouts, sign-in sheets, and evaluation forms.
  • Inventory and order forms from the Early Childhood Services Bureau when needed.
  • Track number of Consumer Education materials on a monthly basis.
  • Assist with the coordination of annual events, such as the Halloween Party, Early Childhood Collaboration Event, Play Date at the Zoo, etc. 
  • Execute and maintain planning process, due dates, and deadlines with Child Care newsletters,  Provider Training Calendars, Annual Surveys and the Bulletin Board located in the lobby of the  main building.
  • Attend evening child care trainings as the 2nd on-site staff person. Sign in participants, prepare certificates, enter class roster into Early Childhood Project’s database and the agency’s Central  Database System (CDS).
  • Coordinate trainings with guest presenters for child care providers by preparing and utilizing a Training Folder to sign up participants for trainings.
  • Become familiar with the Early Childhood Project and Department of Public Health and Human Services websites to provide technical assistance to parents and child care providers.
  • Assist parents in their search for quality child care for licensed child care providers by means of the referral process established by the Early Childhood Services Bureau.
  • Cordially greet and assist clients; refer them to appropriate program or community resource.
  • Answer telephones in a courteous and timely manner and direct calls to appropriate staff.
  • Maintain confidentiality of all clients and staff.
  • Provide documentation and tracking data as required by program.
  • Attend professional development activities.
  • Participate in staff meetings, team building, technical training, and coaching.
  • Work closely with parents and child care providers to inform them of HRDC services and other community resources.
  • Develop rapport with individuals and agencies in the community
Education and Experience:
Annual Criminal Background checks and Child Protective Services checks are required. 
Minimum qualifications are bachelor’s degree in Human Services or relevant field plus 2 years’ relevant experience, or equivalent combination of education and experience.
Licenses and/or Certifications:
The employee may be requested to drive locally, and to out-lying communities.  Must possess a valid Montana Driver’s License, proof of personal automobile insurance, and must meet insurability requirements for agency automobile insurance policy.
Other Skills and Abilities:
Strong organizational skills and the ability to work independently are required.  The employee must have the ability to work with low-income disadvantaged people with an objective, non-judgmental attitude.  
Becky Millman, Human Resources Manager
Human Resources Department | 406.247.4710 |

District 7 Human Resources Development Council
7 North 31st Street, P.O. Box 2016, Billings, MT 59103 | 800.433.1411 | fax 406.248.2943
this job portal is powered by CATS