Case Manager

Location: Billings, MT
Date Posted: 03-09-2018
Under the supervision of the Program Manager and in accordance with the direction and mission of District 7 HRDC, the Case Manager is delegated the responsibility for determining Best Beginnings Scholarship eligibility for applicants seeking services and acting as a liaison between HRDC program parents, providers, staff and community resources.  Processes Child Care Provider invoices monthly and in a timely manner, ensuring correct payment per service plans.  Conducts quality assurance case file reviews.
  • Completes reports, monitors client attendance and scheduled activities utilizing sign in sheets, case notes, attendance records, and individual meeting in accordance with program requirements.
  • Collects data, tracks client progress, and completes reports as required. 
  • Identifies the need for intervention, provides guidance and refers participants to available resources.
  • Assesses participant's needs to develop action plans for achieving self-sufficiency.
  • Facilitates program overviews.
  • Serves as advocates for parents and child care providers.
  • Participates in staff meetings, cases reviews, and file checks.
  • Reviews monthly invoices and authorizes payments.
  • Provides individual case management.
  • Provides documentation and tracking data as required by program.
  • Maintains individual parent and provider case files, including applications, income verification and case notes.
  • Provides client data to reporting agencies as required.
  • Participates in staff meetings, team building, technical training, and 1:1 supervision meetings.  
  • Works closely with parents and child care providers to inform them of co-payments.
  • Performs outreach to community and assists with completion of applications, when needed.
  • Represents HRDC’s Child Care Program at community meetings and events.
  • Implements agency work plans at the program level to ensure achievement of set goals.
  • Brings creative suggestions and potential solutions to direct supervisor regarding work barriers and team efficiency.
Annual Criminal Background checks and Child Protective Services checks are required.
Education and Experience:
Bachelor's Degree in Human Services preferred, or High School Diploma or HiSET and experience in human services related field, or equivalent combination of education and experience.

Licenses and/or Certifications:
Not applicable to this position.
Becky Millman, Human Resources Manager
Human Resources Department | 406.247.4710 |

District 7 Human Resources Development Council
7 North 31st Street, P.O. Box 2016, Billings, MT 59103 | 800.433.1411 | fax 406.248.2943
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