Youth Case Manager

Location: Billings, MT
Date Posted: 05-08-2018
Under the supervision of the Program Coordinator and in accordance with the direction and mission of District 7 HRDC, the Case Manager is delegated the responsibility of enrolling and placing eligible youth to participate in HRDC's Workforce Investment Act Youth Employment and Training Program and assisting Harmony House Residents in becoming self-sufficient through assessing resident’s strengths and needs, assisting them to set and attain goals in order to live independently.
Through its mission, HRDC empowers people in need through the mobilization and development of community services creating opportunities for success in Big Horn, Carbon, Stillwater, Sweet Grass, and Yellowstone Counties. All HRDC activities focus on 6 national goals: Self-sufficiency, community revitalization, community ownership and pride, partnerships among supporters and service providers, agencies increase their capacity, and strengthen Families and Communities.
Management and Administration:
  • Completes reports, monitors client attendance and scheduled activities in accordance with program requirements.
  • Collects data, and tracks client progress, as required for each program.
  • Tracks Supportive Services expenditures and provides comprehensive program reports as required.  
  • Prepares and reviews payroll reports for the finance office to ensure participant payments.
  • Assists participants with monthly budgeting and obtaining accounts for money management.
  • Screens applicants for program eligibility and suitability; conducts assessments to identify the need for intervention, provides guidance, and refers participants to available resources.
  • Develops action plans for achieving self-sufficiency.
  • Assists youth in appropriate selection of paid work experience based on career interests and skill level.
  • Facilitates group activities, program overviews, and assessments.
  • Serves as a client advocate.
  • Participates in staff meetings, cases reviews, and supervisory coaching.
  • Works with clients and worksites to develop job skills.
  • Assist Harmony House residents in obtaining prenatal care.
  • Tracks data as required by program.
  • Maintains individual youth case files, including applications, assessments, case notes, supportive services, and paid work experience as required by federal, state, and agency funding requirements.
  • Provides client data to reporting agencies as required.
 Professional Development:
  • Participates in staff meetings, team building, technical training, and coaching.              
  • Works closely with participants, school officials, and community partners to identify and maintain worksite contacts in the community.
  • Conducts program outreach.
  • Represents HRDC’s Youth Programs at community meetings and events.
 Goal Setting:
  • Implements agency work plans at the program level to ensure achievement of set goals.
  • Brings creative suggestions and potential solutions to direct supervisor regarding work barriers and team efficiency
 Additional Knowledge, Skills and Abilities:
  • Integrates knowledge of budgeting and management experience into program operations.
  • Effectively communicates on all platforms.
  • Demonstrates dependability and punctuality.
  • Adheres to a consistent work schedule.
  • Demonstrates professionalism in the workplace.
  • Modeling an objective and non-judgmental attitude.
  • Nurtures, builds, and mentors employees to build a cohesive team.
 Annual Criminal Background checks and Child Protective Services checks are required.
 Must be available for On-Call Emergencies for residents on a rotating basis.
Education and Experience:
Bachelor's Degree in Human Services preferred or equivalent combination of education and experience. Two years of experience in case management or experience working with homeless young adults in a residential setting/program.  Other combinations of experience and education which meet the minimum requirements may be substituted.  Must have knowledge of homelessness issues among youth ages 16-21 and preferred experience working with this population.  Knowledge of Early Childhood Education also a plus.
License and Certifications:
Not applicable to this position.
PHYSICAL DEMANDS              
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally move up to 25 pounds; maintain a stationary position while using a computer; frequently communicate with co-workers and members of the community on the phone, in writing and in person; needs to move about inside the office to access file cabinets, office machinery, etc.

The work environment is typical of that of an office setting.  The employee must occasionally move up to 25 pounds; maintain a stationary position while using a computer.  Tasks will involve extended periods of time at a keyboard or work station.
Becky Millman, Human Resources Manager
Human Resources Department | 406.247.4710 |

District 7 Human Resources Development Council
7 North 31st Street, P.O. Box 2016, Billings, MT 59103 | 800.433.1411 | fax 406.248.2943
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