Temp - Client Service Worker

Location: Billings, MT
Date Posted: 07-27-2018
JOB SUMMARY
Under the supervision of the Program Supervisor and in accordance with the direction and mission of District 7 HRDC, the Client Service Worker is responsible for LIEAP eligibility determination and assisting participants in the application process.
 
ESSENTIAL DUTIES
  • Collects data, and tracks application progress, as required for each program. 
  • Evaluates submitted applications to ensure all documents have been submitted
  • Assists applicants with questions and helps to gather all required documentation
  • Determines income eligibility
  • Serves as applicant advocate
  • Maintains accurate case notes
  • Participates in staff meetings, cases reviews, and supervisory coaching
  •  Tracks data as required by program
  • Provides client data as required
  •  Attends professional development activities.    
  • Participates in staff meetings, team building, technical training, and coaching.
  • Works closely with applicants and community partners to identify resources.
  • Represents HRDC at community meetings and events.
  •  Implements agency work plans at the program level to ensure achievement of set goals. 
  • Brings creative suggestions and potential solutions to direct supervisor regarding work barriers and team efficiency
 
Additional Knowledge, Skills and Abilities: 
  • Effectively communicates on all platforms.
  • Demonstrates dependability and punctuality.
  • Adheres to a consistent work schedule.
  • Demonstrates professionalism in the workplace.
  • Modeling an objective and non judgmental attitude.
  • Nurtures, builds, and mentors employees to build a cohesive team.
 
MINIMUM QUALIFICATIONS
Education and Experience:
High school diploma or general education degree (GED); and one or more years related experience and/or training.
 
License and Certifications:
The employee may be required to drive locally, and to outlying communities. Must possess a valid Montana Driver’s License, proof of personal automobile insurance and must meet insurability requirements for agency automobile insurance policy.
 
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
The employee must occasionally move up to 25 pounds; maintain a stationary position while using a computer; frequently communicate with co-workers and members of the community on the phone, in writing and in person; needs to move about inside the office to access file cabinets, office machinery, etc.
 
WORK ENVIRONMENT
The work environment is typical of that of an office setting.  The employee must occasionally move up to 25 pounds; maintain a stationary position while using a computer.  Tasks will involve extended periods of time at a keyboard or work station.

 
Becky Millman, Human Resources Manager
Human Resources Department | 406.247.4710 | bmillman@hrdc7.org


District 7 Human Resources Development Council
7 North 31st Street, P.O. Box 2016, Billings, MT 59103
hrdc7.org | 800.433.1411 | fax 406.248.2943
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