Temporary Client Service Worker - Front Desk

Location: Billings, MT
Date Posted: 08-12-2017
JOB SUMMARY 
Under the supervision of the Program Supervisor and in accordance with the direction and mission of District 7 HRDC, the Front Desk Client Service Worker is delegated the responsibility of greeting and assisting clients in person and over the phone as well as communicate information about the Low Income Energy Assistance Program (LIEAP), Energy Share and HRDC’s home Weatherization program.
 
MISSION OF ORGANIZATION
Through its mission, HRDC empowers people in need through the mobilization and development of community resources by creating opportunities for success in Big Horn, Carbon, Stillwater, Sweet Grass, and Yellowstone Counties. All HRDC activities focus on 6 national goals: Self sufficiency, community revitalization, community ownership and pride, partnerships among supporters and service providers, agencies increase their capacity, and strengthen families and communities.
 
ESSENTIAL DUTIES
  • Receipt in payments from Energy Share clients and turn in to appropriate personnel
  • First point of contact for clients seeking information about Energy Services programs, turning in applications or missing documentation, or seeking status information regarding their application    
  • Answer telephone in a courteous and timely manner, answer questions when able, direct calls to appropriate staff
  • Know program application dates and deadlines
  • Assist applicants in gathering all required documents
  • Provide clerical services for clients and staff
  • Serves as applicant advocate
  • Participates in staff meetings
  • Maintain confidentiality of all clients and staff 
MINIMUM QUALIFICATIONS
 
Education and Experience:
High school diploma or general education degree (GED); and one or more years related experience and/or training.

License and Certifications:
The employee may be required to drive locally, and to outlying communities. Must possess a valid Montana Driver’s License, proof of personal automobile insurance and must meet insurability requirements for agency automobile insurance policy. 
 
Becky Millman, Human Resources Manager
Human Resources Department | 406.247.4710 | bmillman@hrdc7.org


District 7 Human Resources Development Council
7 North 31st Street, P.O. Box 2016, Billings, MT 59103
hrdc7.org | 800.433.1411 | fax 406.248.2943
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