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Client Advocate - Youth E&T

Billings, MT
Under the supervision of the Program Supervisor and in accordance with the direction and mission of District 7 HRDC, the Client Advocate is delegated the responsibility of enrolling and placing eligible youth to participate in HRDC's Youth Employment and Training Programs and assisting Harmony House Transitional Living Program Participants in becoming self-sufficient through assessing participant’s strengths and needs, assisting them to set and attain goals in order to live independently. Must be available for On-Call Emergencies for residents on a rotating basis.


The requirements listed, are representative of the knowledge, skills, and abilities necessary to perform the essential functions of the job.  To perform this job successfully, an individual must be able to carry out each task satisfactorily and perform other duties as assigned. 
  • Screens applicants for program eligibility and suitability; conducts assessments to identify the need for intervention, provides guidance, and refers participants to available resources.
  • Assists youth in appropriate selection of paid work experience based on career interests and skill level.
  • Identify and foster relationships with community partners and local businesses to build work sites for employment and training participants.
  • Works closely with job sites and youth participants to develop job skills and ensure a positive experience for the site and the youth.
  • Facilitates group as well as one on one activities to address necessary life skills.
  • Serves as an advocate for participants, including accompanying them to access various services in the community and navigate systems to meet their needs.
  • Participates in staff meetings, cases reviews, and supervisory coaching.
  • Assists the Harmony House Transitional Living Client Advocate in helping participants find resources including childcare, healthcare, mental health needs, treatment for substance abuse, education, and employment, etc.
  • Assists in providing a safe and secure home environment in which to grow and learn.
  • Facilitates move-in/out process with residents, ensures residents are aware of smoke detectors/fire extinguishers/CO detectors, explain what to do in an emergency and other safety needs of home/apartments and residents.
  • Responsible for carrying the emergency on-call phone in rotation with other Harmony House TLP staff – approximately 1 week every 4-6 weeks.
  • Other duties as assigned.
Additional Knowledge, Skills and Abilities:
  • Effectively communicates on all platforms.
  • Demonstrates dependability and punctuality.
  • Adheres to a consistent work schedule.
  • Demonstrates professionalism in the workplace.
    • Maintains professional boundaries with participants;
    • Must have the ability to work with low income and disadvantaged people by modeling an unbiased, non-judgmental attitude.
    • Demonstrates positive and appropriate interactions with coworkers and management.
    • Contributes to a harmonious and productive work environment.
    • Must be a team player to ensure overall program success.
  • Nurtures, builds, and mentors employees to build a cohesive team.
  • Brings creative suggestions and potential solutions to direct supervisor regarding work barriers and team efficiency. 

Education and Experience:
Minimum qualifications are bachelor’s degree in Human Services or related field and a minimum of 1 (one) year direct experience in case management; or high school diploma or equivalent and a minimum of six (6) years direct case management experience; or equivalent combination of education and experience to fully meet the obligations of this position.
Experience in case management working with youth ages 14-24 in a residential setting/program and/or employment and training program preferred. 

Licenses and/or Certifications:
Must possess a valid Montana Driver’s License, proof of personal automobile insurance and must meet insurability requirements for agency automobile insurance policy. 
Other:  Annual Criminal Background checks and Child Protective Services checks are required.
Becky Millman, Human Resources Manager
Human Resources Department | 406.247.4710 | bmillman@hrdc7.org

District 7 Human Resources Development Council
7 North 31st Street, P.O. Box 2016, Billings, MT 59103
hrdc7.org | 800.433.1411 | fax 406.248.2943

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